Privacy Policy

1. Introduction

Jefferson Concrete Expert ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Project Information: Property address, project details, preferences, and specifications
• Payment Information: Billing address and payment details (processed securely through third-party payment processors)
• Communications: Records of your correspondence with us, including emails, phone calls, and messages

We also automatically collect certain information when you visit our website:

• Usage Data: Pages visited, time spent on pages, links clicked, and other actions taken
• Device Information: Browser type, operating system, IP address, and device identifiers
• Analytics Data: Website traffic and user behavior through services like Vercel Analytics

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your inquiries and provide customer support
• Process estimates, quotes, and service requests
• Schedule and coordinate concrete services
• Send project updates and service-related communications
• Process payments and maintain financial records
• Improve our website and user experience
• Comply with legal obligations and resolve disputes

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who assist us in operating our business (e.g., payment processors, email services)
• Legal Requirements: When required by law, court order, or legal process
• Business Protection: To protect the rights, property, or safety of Jefferson Concrete Expert, our customers, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and functionality
• Analyze website traffic and user behavior

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure data transmission using encryption (SSL/TLS)
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure storage of physical and electronic records

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes:

• Customer records and project information for at least 7 years for business and tax purposes
• Payment and financial records as required by law
• Communications records for customer service and dispute resolution

8. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Opt-Out: Unsubscribe from marketing communications at any time
• Object: Object to certain processing of your personal information

To exercise any of these rights, please contact us using the information provided below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete the information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: